Where do you ship from?
We ship all orders from Estero, Florida via USPS (United States Postal Service) or DHL.
How long does it take for my order to ship?
We process and fulfill orders Monday - Sunday. Orders need to be received by 3 pm eastern time in order to ship the same day. Orders received on Sunday will ship the following day in the morning.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email email@example.com and one of our team members will fix it for you.
How can I track my package?
Tracking is included in your shipping confirmation email. If you have not received it, please contact us at firstname.lastname@example.org with your order number and we will get back to you shortly.
My order was confirmed but I got an email saying I have received a refund. What does this mean?
The item (s) you ordered were in high demand and sold out between the time you placed the order and when it was processed.
Do you issue refunds?
Yes, we will gladly issue a refund if you're not happy with your purchase. Please note that you must make sure your return meets our criteria below.
- In order to be eligible for a refund we must receive your return within 14 days of your order date. International customers are allowed 30 days.
- Any returns sent after this period will not be allowed.
- Returns must be scent free, unworn, unwashed, with all tags attached.
- Sale items are final and cannot be returned or exchanged.
What are the shipping rates?
- Standard shipping (3-5 business days) - FREE
- Priority Mail Flat Rate (1-2 business days) - $6.00
- Priority 1 Day (1 business day) - $30
-International Standard shipping (7-10 days) - $12
-International shipping on orders over $50 - FREE